Help
Help & Support
Welcome to City Star! We’re here to make your shopping experience smooth, safe, and satisfying. If you need assistance, you’ll find answers to common questions below.
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📦 Orders & Shipping
How do I place an order?
Simply browse our store, add your favorite products to the cart, and complete checkout using a secure payment method.
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery typically takes 7–15 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp.
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💳 Payments
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and other trusted payment options shown at checkout.
Is my payment secure?
Yes. All transactions are protected with secure encryption and trusted payment gateways.
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🔁 Returns & Refunds
Do you accept returns?
Yes. If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery.
How do refunds work?
Once your return is approved, refunds will be processed to your original payment method within 5–7 business days.
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🛠 Product Support
What if my product doesn’t work?
Please contact our support team with photos/videos of the issue. We’ll help you with a replacement or refund.
Are the products tested for quality?
Yes. We carefully select and quality-check products to ensure reliability and value.
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📞 Contact Us
If you still need help, feel free to reach out:
Email: citystarshopify@gmail.com
Instagram: @citystar.store
WhatsApp: Available on our Contact page
Support Hours: 10 AM – 7 PM (Mon–Sat)
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⭐ About City Star
City Star is your go-to store for useful, trending, and everyday products at affordable prices. Customer satisfaction is our top priority.
Thank you for shopping with us! 💙
